Company Type: 80-person managed IT services provider (MSP).
The Problem:
The company’s HR and internal operations teams were overwhelmed by repetitive questions. With a growing team of remote technicians, the HR manager was fielding dozens of messages a day on Slack: “What is the policy for expensing home office equipment?” “How do I request PTO?” “Where is the new client onboarding checklist?” and more. Answering these routine questions consumed hours of the HR manager and teams’s day, leaving less time for recruiting or employee development.
The Solution:
The company deployed a BR4IN OS Custom HR Assistant directly into their company Slack workspace. The AI was trained on the company’s employee handbook, benefits documentation, and standard operating procedures (SOPs).
The Implementation:
The AI was deployed in days. It was simply pointed at the existing PDF handbooks and internal wiki pages. Employees didn’t have to learn a new tool; they just started asking the AI questions in Slack exactly as they used to ask the HR manager.
The Results:
* Reduced HR response time by 80%, providing employees with instant, accurate answers 24/7. * Saved the HR manager and team 12+ hours per week on repetitive internal triage. * The company avoided having to hire an additional HR administrative assistant, saving over $50,000 a year while actually improving the employee support experience.
